Support - Orders
Ordering your TRAK 2.0 Ultimate Touring Kayak
Pricing
What is the retail price for TRAK 2.0 Ultimate Touring Kayak?
For 2023 deliveries, the MSRP (retail) of the Signature Series and Fuchsia is $3,850 US Dollars (USD). For worldwide purchases through TRAK’s online store, all prices and sales at checkout are in USD but for convenience, our website will display currency equivalents (see top menu, upper right) in Canadian Dollars (CAD), Australian Dollars (AUD), Great Britain Pounds (GBP), Euros (EUR), and many others.
What is included in the price?
The retail price includes:
- 1 TRAK 2.0 Ultimate Touring Kayak
- 1 Wheeled Travel Pack
- 1 Custom TRAK Aquatherm Spray Skirt with access sleeve
- 2x Gear Floatation Dry Bags
- 1 Spray Bottle of Inox MX5 Lubricant/Protectant
- Worldwide Door-to-Door Shipping
- 5 Year Warranty
Options for Purchasing a TRAK 2.0 Ultimate Touring Kayak
To honour our ongoing commitment to make our kayaks accessible, we have created this option to pre-purchase the TRAK 2.0 Ultimate Touring Kayak *:
- Place a full payment(USD$3,850) through TRAK’s online store to reserve your kayak as part of our earliest possible 2023 production for the TRAK 2.0 Signature Series or FUCHSIA Series
- Place a refundable $1,000 deposit to claim a spot in the production and delivery line for 2023. Balance of USD$2,850 due when your kayak is available for shipping. Full payment reservations will be prioritized and receive early shipping and other perks.
- Visit a TRAK Retail Partner in your area and arrange your purchase and delivery/pick-up timeline.
Pre-Order Options
How do these options work?
We created the Pay in Full option to give prospective TRAK owners an additional benefit for the waiting time, prior to delivery. The Vancouver Island Skills Progression Camps included as part of the order will be arranged and coordinated directly with Pay in Full customers, with multiple dates between May and September 2023.
The refundable $1,000 deposit is a low-commitment model which entitles you to a delivery option in 2023, with the balance due upon shipping availability. You may receive a refund within 30 days of requesting your money back with this option.
Resellers and Authorized Representatives of TRAK
Dealers or TRAK Pilots?
Dealers are retail partners who own stores with other paddling accessories and may offer other services like tours and instruction. TRAK Pilots are independent representative agents (owner ambassadors) who may provide local or virtual sales support. To find Authorized TRAK Retail Partners or TRAK Pilots, please visit our Find TRAK Map or Contact Us.
Shipping
Who is our shipping partner?
What are the shipping charges?
Shipping – USA
For the TRAK 2.0 Ultimate Touring Kayaks, we offer affordable shipping & handling into the lower 48 States in the USA via FedEx Air Economy. The delivery time is approximately 2-4 business days. If ordering only accessories, there are economical shipping and handling charges for those items.
Shipping – Canada
For the TRAK 2.0 Ultimate Touring Kayaks, we offer affordable shipping in Canada via FedEx Ground. The delivery time is approximately 2-5 business days. If ordering only accessories, there are economical shipping and handling charges for those items.
International
In markets where we have no dealers or distributors or where the dealer is having TRAK dropship your kayak, we charge based on the region via FedEx International Economy. The costs can range from $195-$395 USD per kayak, and the customer may be responsible for customs, duties, imports and taxes in your jurisdiction or country. Ask about this for your particular country of destination. It is expected that TRAK 2.0 pre-orders from Europe (and other jurisdictions like Switzerland) will be shipped into that jurisdiction, then sent via local courier to the customer’s home address, with customs charges or taxes the responsibility of the customer.
Why do we require a tax identification or social security number to ship into the United States?
It is a way for US Customs/DHS to know about items that are more than $2,000 USD in value entering the country. It is required by them, but is only "for the records". It will not cost you any duty to import, and the custom fee is covered by TRAK!
