Support - Orders

Ordering your TRAK

Pricing

What is the currency for your website?

The default currency is US Dollars (USD) for our online store. For worldwide purchases, all prices and sales at checkout are in USD but for convenience, our website will display currency equivalents (see top menu, upper right) in Canadian Dollars (CAD), Australian Dollars (AUD), Great Britain Pounds (GBP), Euros (EUR) or Japanese Yen (JPY).

What is included in the price?

The retail price includes: 

  • 1 TRAK Seeker Model ST 16 Portable Performance Kayak
  • 1 Wheeled Travel Pack
  • 1 Custom Pocketed TRAK Aquatherm Spray Skirt
  • 2 Gear Floatation Dry Bags

Try and Buy Option

How does this option work?

The order deposit is $1,000 USD plus applicable shipping, paid in full upon checkout. The balance shall be paid on whether you choose TRAK’s financing plan or make your payment in full. You have 30 days to test-paddle your kayak either way. Even if you purchase your TRAK and pay in full on the order date, you still have a 30 day Money-Back Satisfaction Guarantee.

How does the financing plan work?

After paying your order deposit, TRAK’s purchase financing plan is 23 equal monthly installments of $100 US dollars. The first monthly installment will be charged on the 31st day anniversary of the delivery date. Each subsequent monthly installment payment shall become due and payable on the monthly anniversary of the delivery date. Alternatively, you can choose to use our 90-day interest-free, 3 payment plan.

30 Day Money-Back Satisfaction Guarantee

What is your money-back guarantee?

You may return your TRAK kayak and any accessories for a refund within 30 days of the delivery date. You are responsible for paying the return shipping cost and the shipping waybill must be dated on or before the 30th day from the delivery date to qualify for a refund. Upon receipt, we will examine the kayak for cleanliness, damage, and wear and tear. We reserve the right to deduct such amount from payment received that we determine, in our sole discretion, is necessary to restore the kayak for resale in “like new” condition. We will refund your payment received less any deduction for damage and payment processing fees, within 30 days of the return date.

Resellers

Dealers or Pilots?

Dealers are retailers who own stores with other paddling accessories and may offer other services like tours and instruction. TRAK Pilots are independent global mobile agents who may provide local or virtual sales support. To find Authorized TRAK Dealers or TRAK Pilots, please visit our Find TRAK Map or Contact Us.

Delivery

How long is the delivery time?

General delivery time is approximately 3 business days to complete the order and 2 business days for delivery in the USA, and 2-5 business days for Canada. Expedited delivery is available in Canada and the USA for an added cost. For orders outside North America, the delivery time is approximately 3 business days to complete the order and 5-7 business days for shipping using FedEx International Economy Air.

Shipping

Who is our shipping partner?

FedEx

What are the shipping charges?

Shipping – USA

For the Seeker ST 16 kayaks, we offer free shipping & handling into the lower 48 States in the USA via FedEx Air Economy. The delivery time is approximately 2-4 business days. If ordering only accessories, there are economical shipping and handling charges for those items.

Shipping – Canada

For the Seeker ST 16 kayaks, we offer free shipping in Canada via FedEx Ground Economy. The delivery time is approximately 2-5 business days. If ordering only accessories, there are shipping and handling charges for those items.

International

In markets where we have no dealers or distributors or where the dealer is having TRAK dropship your kayak, we charge based on the region via FedEx International Economy. The costs range from $195-$395 USD per kayak, and the customer is responsible for customs, duties, imports and taxes in your jurisdiction or country. Ask about this for your particular country of destination.

Why do we require a tax identification or social security number to ship into the United States?

It is a way for US customs to know about items that are more than $2,000 USD in value entering the country. It is required by them, but is only "for the records". It will not cost you any duty to import, and the custom fee is covered by TRAK!