Support - Orders

Ordering your TRAK 2.0 Ultimate Touring Kayak

Pricing

What is the expected retail price for TRAK 2.0 Ultimate Touring Kayak?

The MSRP (retail) is $3,599 US Dollars (USD) and € 3290 (EUR), plus VAT in Europe (depending on importing costs and VAT rates in various jurisdictions - approximately € 3949 including VAT). For worldwide purchases through TRAK’s online store, all prices and sales at checkout are in USD but for convenience, our website will display currency equivalents (see top menu, upper right) in Canadian Dollars (CAD), Australian Dollars (AUD), Great Britain Pounds (GBP), or Euros (EUR).

What is included in the price?

The retail price includes: 

• 1 TRAK 2.0 Ultimate Touring Kayak
• 1 Wheeled Travel Pack
• 1 Custom TRAK Aquatherm Spray Skirt with access sleeve
  
• 2x Gear Floatation Dry Bags
  
• 1 Spray Bottle of Inox MX5 Lubricant/Protectant
• Free Worldwide Door-to-Door Shipping (up to $250)
• 5 Year Warranty

Options for Purchasing a TRAK 2.0 Ultimate Touring Kayak

To honour our ongoing commitment to make our kayaks accessible, we have created this option to pre-purchase the TRAK 2.0 Ultimate Touring Kayak *:

1. Pay an $1,800 Pre-Order Deposit through TRAK’s online store to get your kayak scheduled for production (choose your colour), and be eligible for the Essentials Package Pricing of US$3,599 with Free Worldwide Shipping (up to $250), or
2. Pay in Full for Pre-Order through TRAK’s online store to get your kayak scheduled for production (choose your colour), and be eligible for the Essentials Package Pricing of US$3,599 with Free Worldwide Shipping (up to $250), or
3. Pre-Order a Camp + Kayak Package, with either a deposit or pay-in-full option, or
4. Visit a TRAK Retail Partner in your area and arrange your purchase and delivery/pick-up timeline.

* Note that pre-order reservations received during the next order window will be included in our Summer/Fall 2020 TRAK 2.0 production to be delivered in November or December 2020 (may be dependent upon region). This is now expected to be further delayed by 3 months due to pandemic response.

Pre-Order Options

How do these options work?

We created these options to give prospective TRAK owners some alternatives to secure their order and possibly pay over time for their purchase. The pre-order deposit option* is $1,800 USD, paid directly to TRAK at checkout. This will place your kayak order in our system. TRAK will commence production of this run in Summer 2020, with anticipated delivery on this batch of production in November or December 2020 (now February or March 2021, due to pandemic response). The order can be delivered to you directly or to your local kayak dealer; you choose.

For Option 1 above, after completing your Pre-Order Deposit and prior to shipping, you can complete your purchase by:

• Paying the Balance Payment (US$1,799) prior to Shipping. Any time between now and the time of shipping, you can purchase additional accessories and combine them into this order (combining any applicable shipping and handling charges). 

Resellers and Authorized Representatives of TRAK

Dealers or TRAK Pilots?

Dealers are retail partners who own stores with other paddling accessories and may offer other services like tours and instruction. TRAK Pilots are independent representative agents (owner ambassadors) who may provide local or virtual sales support. To find Authorized TRAK Retail Partners or TRAK Pilots, please visit our Find TRAK Map or Contact Us.

Delivery

How long is the delivery time?

General delivery time is approximately 2 business days for delivery in the USA, and 2-5 business days for Canada. For orders outside North America, the delivery time is approximately 5-7 business days for shipping using FedEx International Economy Air or through local couriers in Europe. It is expected that orders from Europe (and other jurisdictions like Switzerland) will be shipped into Europe, then sent via local courier to the customer’s home address. There may be additional fees and costs of importing & taxes, which is the responsibility of the customer.

Shipping

Who is our shipping partner?

What are the shipping charges?

Shipping – USA

For the TRAK 2.0 Ultimate Touring Kayaks, we offer free shipping & handling into the lower 48 States in the USA via FedEx Air Economy. The delivery time is approximately 2-4 business days. If ordering only accessories, there are economical shipping and handling charges for those items.

Shipping – Canada

For the TRAK 2.0 Ultimate Touring Kayaks, we offer free shipping in Canada via FedEx Ground. The delivery time is approximately 2-5 business days. If ordering only accessories, there are economical shipping and handling charges for those items.

International

In markets where we have no dealers or distributors or where the dealer is having TRAK dropship your kayak, we charge based on the region via FedEx International Economy. The costs can range from $145-$295 USD per kayak, and the customer may be responsible for customs, duties, imports and taxes in your jurisdiction or country. Ask about this for your particular country of destination. It is expected that TRAK 2.0 pre-orders from Europe (and other jurisdictions like Switzerland) will be shipped into that jurisdiction, then sent via local courier to the customer’s home address, with customs charges or taxes the responsibility of the customer.

Why do we require a tax identification or social security number to ship into the United States?

It is a way for US Customs/DHS to know about items that are more than $2,000 USD in value entering the country. It is required by them, but is only "for the records". It will not cost you any duty to import, and the custom fee is covered by TRAK!