TRAK FAQs
Got questions about TRAK? Below are the most common questions we receive about our company, our products, and our service.
Shipping & Returns
Below are some common questions about shipping, returns, and refunds:
Is shipping included?
For New TRAK Kayaks:
New TRAK kayaks ship for free within Canada, continental USA, the EU, UK and the NSW region of Australia.
Delivery can typically be expected within 3-14 days of purchase.
Some exceptions apply in remote regions, such as the far north.
For the more information about our global kayak shipping rates and timelines, click here.
For all accessories, TRAK charges shipping based on real cost.
How long will my TRAK kayak take to arrive?
TRAK offers delivery any where in the world within 3 to 30 days from date of purchase, depending on your region.
We will contact you to ensure delivery accommodates your travel schedule, ideally arriving before your upcoming paddling trip.
For the more information about our global kayak shipping rates and timelines, click here.
What's your refund and exchange policy?
TRAK is able to provide refunds and exchanges for new, unopened products that are returned within 30 days of delivery.
If you ordered a sized product that doesn't fit (ie. Custom Spray Deck), please contact TRAK immediately for an exchange before using it. We cannot exchange used kayaks or accessories.
How does TRAK's warranty work?
Our warranty promise:
If it's our fault, we'll fix it. If it's your fault, we'll work with you to get you paddling again at the lowest possible cost.
Since April 15, 2025, TRAK kayak components are warranted against defects in materials and workmanship for a period of seven (7) years from the date of delivery.
TRAK kayaks purchased prior to April 15, 2025 retain a five (5) year warranty, starting from their original date of delivery.
TRAK's warranty is valid only if the warranty registration has been filed with TRAK within 60 days of receipt of order.
For the most up to date information about what is included and excluded from our warranty, please visit our Warranty page.
About Our Kayak
Below are some common questions about the TRAK 2.0:
How long does the TRAK 2.0 take to set up, really?
After watching our instructional videos to get familiar with the assembly process, first timers generally spend between 20-30 minutes on their first setup. After a couple of practice sessions, most TRAK owners are able to setup their kayak in 10 to 15 minutes, or less. But it's not a race.
Is the TRAK 2.0 suitable for beginner paddlers?
Absolutely. While we're proud to produce a high performance kayak, TRAK owners need not identify as 'high performance' paddlers. Our kayak is perfectly suitable for novice and intermediate kayakers who are building their skills on the water. The durability and versatility of the TRAK 2.0 makes it an excellent kayak to 'grow into' as you expand your comfort zone.
Can I mount a TRAK kayak on a roof rack?
Yes! All TRAK Kayaks can be mounted on a roof rack - just like a hardshell. We recommend using secure tie-down straps and placing thin padding between the underside of your straps and your kayak's skin to reduce potential for abrasion.
Can I perform a rescue with a TRAK kayak?
Definitely! The TRAK 2.0 is built to perform self- and assisted rescues in advanced conditions, and is trusted by professional paddlers around the world. Learn more about performing rescues with your TRAK kayak, here.
Can I perform a kayak roll with a TRAK 2.0?
Yes! TRAK owners around the world take pride in being able to perform a variety of different rolls with their TRAK kayaks, including hand-only rolls (without a paddle). Here's an example.
Optional cockpit outfitting for the TRAK 2.0 can make rolling even easier.
Who can fit in a TRAK 2.0 kayak?
The TRAK 2.0 is designed to accommodate a payload of 350 lbs / 159 kg, including the paddler.
TRAK's cockpit and foot pedals are designed to accommodate paddlers who are at least 5 feet / 1.5 m tall. Shorter paddlers may struggle to reach the foot pedals.
Paddlers over 6' 5" or with feet larger than size 14 may find that their toes touch the fabric of the top deck, depending on how they position their feet.
About Our Accessories
Below are some of are common questions about TRAK Accessories
Do I have to use the sea sock?
When used in additional to your gear floatation dry bags (included with purchase of a TRAK 2.0), a sea sock adds a level of redundancy to limit the amount of water that ends up in your kayak after a wet exit. This can make rescue and re-entry much easier and faster.
Your sea sock also helps to keep the inside of your kayak clean and dry, saving you time during the cleanup and disassembly process.
While sea socks are optional, floatation bags are absolutely essential when paddling.
Do I have to use the gear floatation bags?
Yes.
We highly recommend that TRAK owners always paddle with their floatation bags installed.
Failure to paddle with floatation bags inflated could make it very difficult or even impossible to perform a self- or assisted-rescue in the event of a capsize.
What's special about TRAK's custom spray deck?
TRAK's Aquatherm Spray Deck by Reed Chillcheater includes a special opening with a waterproof roll-top closure that allows you to reach down and adjust your rocker using your keel jack (or grab a snack). It's optional, but handy!
