Sales Operations - TRAK HQ Nanaimo


Sales Operations Development: TRAK HQ Nanaimo

TRAK manufactures and globally markets the Ultimate Touring Kayak; the only truly portable sea kayak in the world. Because our kayak fits in a wheeled travel pack and sets up in 10 minutes, it can be taken anywhere, which gives owners the freedom to easily reach some of the most beautiful locations in the world!  Our product offering enhances vitality, improves wellness and mental health, and gives people a deep connection to nature, the outdoors, and the bodies of water the world over. 


The Role

We are currently seeking a genuine leader to facilitate sales operations and to join our headquarters team in a challenging role. This is an intermediate-level position with the opportunity to grow, both in responsibilities and compensation. We are looking for someone who has proven to themselves and others that they are a self-starter and have the view of the customer and the spirit of an owner to apply to an expansive role; from partnership development to order and sales management, sales systems, and back-end systems maintenance and development, to customer communication, in person, on the phone and by email. You must be committed to being impeccable in your work and love to be in service of customers and the TRAK team. 

You should have solid experience and intuition in building information structure applicable to a sales environment, and have very strong systems, organizational and communication skills. We strive to build and ship the best kayaks. This role is a “front lines role”, so critical to our success. Ideally, you’re a paddler or have kayaking experience or at least passionate about outdoor pursuits. Ideally you have the skills and experience to jump between basic sales management, invoicing and customer communication, to ideas and strategy, and implementation of operational systems. The key to all of this is your passion to do something extraordinary. You are not ordinary by nature. You’ve been looking for a professional opportunity that can be a vehicle to exercise your passion and skills, and build success together in an entrepreneurial venture.


  • Drive sales and direct the sales management process and system for TRAK sales, as well as camps, tours and operations
  • Manage and maintain our marketing automation software, database of contacts, and methods of list segregation
  • Partner with two key TRAK team members to help build the global community of TRAK paddlers, supported by events and our TRAK “Pilot” / Ambassador program
  • Own the customer experience always


  • Sales experience and capability, including familiarity with sales software
  • Computer competence, including Excel/Google Sheets and database management 
  • Strong documentation, attention to detail, and verbal communication skills
  • Highly motivated to be an effective team member in a very entrepreneurial environment that is growth-focused
  • Preference will be given to a kayaker or paddler. We want you to have fun, and that includes kayaking. We encourage everyone on our team to kayak and get time outdoors. It’s good for the soul and is authentic to the relationship with our customers!
The Offer

TRAK is looking for a full time commitment for this position. We offer a competitive rate of pay and incentive compensation and are located in central Nanaimo. We also offer an opportunity to earn into a profit sharing plan after one year; which encourages an ownership mentality. To grow a small company into a big success, it takes owners.

Send your resume and intro letter with your best “pitch” for why you believe you are a great fit to Nolin Veillard at by June 7, 2024.