How does the Pre-Order Payment Plan work?
Place your first installment and a TRAK representative will reach out to you directly within 3-5 days to arrange your personalized installment schedule over a “welcome call”. Your payment details are not stored on file, and future installments are not charged automatically.
Does the payment plan involve 3rd party financing / credit?
No, the payment plan is based on individual installments made according to an agreed upon schedule and does not rely on a 3rd party. There is no credit check, no contract, and no interest being charged.
What happens if I miss a payment?
There is no penalty for missing one of your installment payments. Simply complete the payment before your next scheduled installment to prevent delaying your kayak delivery. If your kayak is ready for shipping before your installment plan has been completed, then we will reserve your kayak for when your plan is complete.
What happens if I need to cancel my payment plan?
You can request to cancel your payment plan at any time prior to shipping by contacting TRAK directly.
Can I order two kayaks at once under the payment plan?
Yes. Simply place the first installment towards each kayak using the shopping cart, and the TRAK team will factor in a customary "special offer" when determining your installment schedule and amounts.
How does shipping, VAT, and importing work?
You will be charged the entire amount of shipping fees for your order on your first installment. Kayak shipments outside of North America and Europe do not include importing or VAT in their shipping fee collection.
All US shipments are tax + duty-free.
All European orders (including CH, NO, UK) will be charged a flat rate on their first installment that includes VAT, importing, and courier delivery to your home.